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CONTACT FORM

Raw Mixture are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. When you use our contact form you'll be asked for your name and e-mail address. This information is sent to our e-mail inbox so that we can answer any question or query you may have and we will only ever contact you to answer any questions or queries you may have. We will never contact you or save these details for anything else or pass on your details to any third party.  

 

ONLINE SHOP

When purchasing products from our online shop to enable us to fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product you are ordering. You may also choose to provide us with additional personal information if you contact us directly.

 

Service providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

 

PAYPAL

We use paypal to process payments through the online shop and may also offer PayPal as a payment option at craft fairs and selling events. If you choose to use PayPal to pay for your order they may also have access to your details as per their Privacy Policy. You can read PayPal’s policy here.

 

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We rely on a number of legal bases to collect, use, and share your information, including:

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  • as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

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  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

 

Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

 

HOW TO CONTACT US

For purposes of EU data protection law, I, Steve Thorp, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info[at]rawmixture.co.uk.

 

 

Raw Mixture Publishing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.

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